Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
+2
Under review

Stops playing through headphones after 10 or more minutes

Jacques Parent 12 ár síðan updated by Jona (Lead Developer) 12 ár síðan 0

I have a Samsung S2 and latest 3.01 player.  When I listen to a channel, the headphones will drop off and player will go silent.  I unplug the headphones and the player pauses but will not play through headphones after I plug back in and start.  I have to restart the app then it will work for another 10 - 15 minutes.  


Any ideas where I can start?


Jacques.

Answer
Jona (Lead Developer) 12 ár síðan

Please try reproducing the issue and right after you reproduce the issue collect the logs. This should hopefully give me a hint to what could be the cause of the issue.


http://support.xiialive.com/topic/38494-how-to-collect-error-logs/

+2
Answered

XiiaLive App does not download after I paid for it!

Jona (Lead Developer) 15 ár síðan Uppfært 15 ár síðan 3
Answer
Jona (Lead Developer) 15 ár síðan
In most cases this is because your payment was rejected or has not yet been approved by Google Checkout. We recommend that you check your order status on your Google Checkout account. Also, a common issue is slow network speed.
+2
Fixed

Bluetooth AVRCP metadata not working Samsung Note 3

Jamey Sewell 12 ár síðan í Bluetooth / AVRCP updated by Jona (Lead Developer) 11 ár síðan 29 1 duplicate
I use to be able to see Art, Song, and Artist information on my MyLink screen Chevy Equinox 2013 when using Droid Bionic (Jelly Bean). I recently switched to Samsung Note 3 and now the information doesn't show anymore. Please help


Samsung
Answer
Jona (Lead Developer) 11 ár síðan

To summarize this post:

Previous release of XiiaLive we decided to disable the Bluetooth AVRCP metadata "HACK" for Android versions 4.3 and greater. The reason was that since Android 4.3 Android OS made some APIs available to send metadata over Bluetooth using a legit API. However, it seems that some devices fail to properly support the new APIs and for that reason we have re-enabled the "HACK" on the latest release.


The "HACK" can be enabled if not already enabled here:

XiiaLive->Settings->App control->AVRCP metadata

+2
Answered

how can i add my station?

Óþekktur 15 ár síðan updated by Jona (Lead Developer) 11 ár síðan 3
how can i add my station? music@djsiran.com
Answer
Jona (Lead Developer) 11 ár síðan
If you are trying to add a custom station to your favorites please take a look at this video tutorial:
http://www.youtube.com/watch?v=J85viJL3854&feature=player_embedded

If you own a radio station and you want it to be part of the radio directories please checkout the following link:
http://support.xiialive.com/topic/284324-how-do-i-...
+2

No Volume Conrol in Landscape Mode (3.3.0.2 Classic Light Theme)

Thomas Forrester 10 ár síðan updated by Dennis Sullivan 10 ár síðan 1
In the car, I use my phone in landscape mode.  The new v3.3.0.2 Classic Light theme has no volume control in landscape, and the icon to get to the volume slider (like is found in Classic Dark) is not there either.  This might not be such an issue for me if you had implemented the feature request I made many moons ago - remember the "Initial volume on bluetooth connect" I suggested (and that you thought was a GREAT idea)?  In the absence of either of those, this theme is a no-go for me.  :(
Answer
Jona (Lead Developer) 14 ár síðan
We are currently looking into this area.  We have strongly aimed at a robust streaming experience and now we are slowly adding more features to the app.  One of those will be album art.
+2
Will be answered

Add last played track history

Óþekktur 15 ár síðan updated by Jona (Lead Developer) 14 ár síðan 2
Really would like the ability to bring up a list of the last say 10 songs played on a channel so i can tag them. FREQUENTLY miss tagging a song by 10 seconds and it's gone.
Answer
Jona (Lead Developer) 14 ár síðan
This is actually a great idea! :) I'll keep it under review until we place it on our TO DO list :)
+2
Under review

High CPU usage on Samsung Galaxy S2

Bogdan Udrescu 13 ár síðan updated by TurningColorz 10 ár síðan 4

Although it functions impeccably, Xiia Live free version is causing a High CPU usage on Samsung Galaxy S2. When I stop listening I have to always stop it from Task Manager. Otherwise it will drain my battery very quickly. Also, Task Manager shows 7-9% cpu usage even after I press STOP on the player and the mobile connection shows it is still active.

Answer
Jona (Lead Developer) 12 ár síðan

The cpu usage on the free version is due mainly to ads with some type of animation. This is normal cpu usage when animations or things are moving around visually. Also, the player scrolling text will cause CPU usage.


I see there is a CPU usage on the free version for some reason after closing the app. I'll take a look since this shouldn't be happening! Thanks for discovering that!

+2
Fixed

Internal stream engine bug report (2.1.9 paid version)

blaxx 14 ár síðan updated by Jona (Lead Developer) 12 ár síðan 0
Hi again! :-) Looks like some good progress is being made with the addition of the internal stream engine.
I realize it is in the beta stage right now but thought you might like to know of any issues.
If wifi, and 3g are on, when the phone goes out of range of the wifi, the internal stream engine will not attempt to connect to the available 3g signal, instead what happens is a, what I call a "endless audio loop". the last 500 milliseconds or so of audio at the time the phone looses the wifi signal, loops endlessly, and Xiialive becomes unresponsive, the only way to restart Xiialive (streaming engine) is to go to the app manager, and force stop Xiialive, this will happen with any Mpeg stream (I haven't tested AAC) If the android stream engine is used this does not happen, Xiialive just pauses and resumes audio using 3g.
My details are: PHONE-Samsung Captivate; OS-Froyo 2.2 stock firmware; OPERATOR-AT&T.
To avoid any confusion, in previous posts I made, I was on US Cellular using a Samsung Mesmerize, I got tired of CDMA data issues so I am now on AT&T, much better on the data side now. :-)
If you need any further information, just let me know and I will try to give you as many details as possible.
Have a good day. :-)
 -Larry
Answer
Jona (Lead Developer) 12 ár síðan
Thanks for the feedback! This issue should be resolved on the latest release of XiiaLive.
+2
Under review

Can not open pls and m3u files

Polar 10 ár síðan updated by amavarick 7 ár síðan 4
1.) Device: Motorola Moto g (2013)
2.) OS: Android 4.4.4
3.) I tryed to open .pls & .m3u Files out of the ES File Explorer, and then it says: Connection Failed.
4.) I expected that the .pls & .m3u file should be opened and played
5.) I clicking the es file explorer and then scrolling to the .pls & .m3u files, then selecting a file, and then it shows me that comnnection failed

So, please help put of that problem :)