Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
+2

Loved your free app,Thank you

Tom McCool 13 лет назад обновлен Jona (Lead Developer) 12 лет назад 0
Thank you again for the use of your APP. All was well until SPRINT UPDATED, it just would not stay connected, now it might have been ok for two days to two hrs you just never knew when you were going to have to pull battery. So now that the market has changed I was able to purchase your APP, and thats the ticket. Now I just downloaded it changed nothing at first , and guess what? All is working great. Had a few bumps, but it settled down, and stayed connected. WOW what a difference that made, no more stuck and having to take the battery out. I'm using a LG OP S, 670series, ANDROID 2.3.3, Sprint Network.

Thank you again,
Tom McCool
p.s. I can now again run police scanner pro, using both volume cotrols I can have scanner louder then This APP, so its great now having the scanner run as background when it speaks. I highly reccomend it to anyone looking for an APP of your quality
Ответ
Jona (Lead Developer) 12 лет назад

Thank you for taking the time to let us know your thoughts about XiiaLive!  It's always nice to read positive posts from our users! :) Thanks!

+2
На рассмотрении

Fix it and make it perfect

Basti 12 лет назад обновлен Jona (Lead Developer) 12 лет назад 4
Image 32Image 30Image 31
above:the problem with the too big widget
middle: only original design I cant see(the rest)
downstairs: down is shoutcast radio easily removed, even without advertising and by top Sender, the r, is gone half.
my device:
http://www.inside-handy.de/handys/vodafone_858-smart/2471_allgemein.html

Android 2.2.1.

Please write when you have question
greetz from germany

 

Ответ
Jona (Lead Developer) 12 лет назад

Wow! Very squished! Thanks for the images it really helps understand the issue.  What device do you have?

+2
Не ошибка

Equalizer doesn't work on Samsung S4 4.3

Maciej Kujawa 11 лет назад обновлен Jona (Lead Developer) 10 лет назад 7

Phone: S4

Android 4.3

Turning equalizer on turns off music completely, turns sound off - streaming is going well but no sound at all.

Works well on my Samsung Xcover2 (android 4.1.2)

Samsung
Ответ
Jona (Lead Developer) 11 лет назад
UPDATE 12/09/13
The issue seemed to be related to a bug in the Android OS. After updating to Android 4.3 the issue has been reported to be resolved.
+2

unexpected stop

Randy French 12 лет назад обновлен Jona (Lead Developer) 9 лет назад 9
I'm getting unexpected stop on groovera jet city lounge and low mercury
+2
Отвечен

BBC AAC streams - Access Forbidden after 1 play?

Jason Whiteley 12 лет назад обновлен Jona (Lead Developer) 10 лет назад 11

Hi,

Whenever I try to add a BBC playlists from this thread:

http://forums.digitalspy.co.uk/showthread.php?t=1473061

they plan fine in Xiialive ONLY if I "open" the link with xiialive from firefox for android.

 

If while the playlist is playing I try to add it as a favourite, then use the back button to get back to firefox (because at this point xiialive is running inside firefox, at least according to my HTC One X) and then load up xiialive and access that favourite I have just stored, it will say "access forbidden".

 

I have generated a log and will send it to xiialive with a link to my question.

 

Note: the links in the thread above will only play 56kbps AAC+ outside of the UK, but if you tunnel a VPN into the UK and play them, it's at 128kbps AAC+

 

Thanks for any help you can offer because this is a really frustraing problem, especially when a competitor's radio app has all the BBC's stations in it's database, but there is no graphic EQ (and other excellent features that xiialive has).

Regards,

Jason

Ответ
Jona (Lead Developer) 10 лет назад
I'm closing this old post since with the latest release we are no longer caching added links. If you are still having issues please re-add your links and try that. If still having issues please let me know and provide the link you are having issues with so I can investigate and resolve the issue.
+2
Отвечен

Why does xiialive sometimes take a long time to buffer?

Jona (Lead Developer) 14 лет назад обновлен 14 лет назад 0
Ответ
Jona (Lead Developer) 14 лет назад
There are many things that can affect this scenario. First, your network internet speed. When you see you have full bars, that does not mean you have fast internet speed. You may be connected to 3G and your internet may be slow. Second scenario, radio bitrate vs. internet speed. The higher the bitrate the better the quality of sound and the faster your internet will need to be. So use your judgment...
+2
На рассмотрении

Xiialive for iOS should be used in iOS 6, too.

稗田遥 10 лет назад обновлен Jona (Lead Developer) 10 лет назад 1
I am a Japanese user of Xiialive for Android.
Why I didn't choose TuneIn Radio's app but Xiialive's app was that TuneIn Radio needed newer version of OS.
My tablet is low-end so I couldn't update more than Android OS 2.3.
That is why I choose Xiialive.
Xiialive can be used comfortably whether the OS is old version or not.
Also, Xiialive can scrobble to Last.fm!

My iPod is too old to update iOS 7.
Both TuneIn Radio's app and Xiialive for iOS needs more than iOS 7.
If Xiialive for iOS can be downloaded on iOS 6,the number of Xiialive's user will increase because there is no good radio app for Apple's device under iOS 7.
In addition, if Xiialive for iOS can scrobble like Xiialive for Android, it will be better.

I want to use Xiialive's app on my iPod because it offers a lot of radio stations but it has fewer bugs than any other radio app.
Please consider my suggestion.
Thank you for making fantastic radio app and I appreciate listening to my suggestion.
Ответ
Jona (Lead Developer) 10 лет назад
Hey thanks for your feedback! We just got into iOS and the app is in the early development stages. I will look into it and see if we are able to add support for older iOS versions. I can't promise this will happen but at the least I will investigate.
+2
Исправлен

Error: android media framework failed

Robert Eddie Smith 13 лет назад обновлен Jona (Lead Developer) 13 лет назад 11 1 дубликат
After the update to v2.2.1 i only get this error.
Ответ
Jona (Lead Developer) 13 лет назад

What phone do you have and what version of Android is it running?  Did you ever have issues streaming before? Does this happen with MPEG streams? Or AAC?


Update 06/14/11:

We are currently investigating the issue.  Once resolved will be putting out an update on the Android Market.  We hope to get this update out possibly between 06/15-06/18 depending on how fast we are able to resolve this issue.


Update 06/15/11:

I have created a new build which should have fixed the issue you guys are having. Please install and test.  Let me know how it works for you. 

https://docs.google.com/leaf?id=0B5ZBhzkv1EqnMDMyZTM5M2QtZmE2NC00ODBjLWFkNzctYTQzY2NmY2E1Mzhh&hl=en_US&authkey=CN-sz5QI


Update 06/16/11:

Please test with the following release candidate.  Post your feedback if possible. Thanks! 

https://docs.google.com/leaf?id=0B5ZBhzkv1EqnOWM0NTFlZjctZmNhYy00OTE4LWEzMDgtYjMyNjJiMzk5Yjlk&authkey=CM7yj8kH&hl=en_US


Update 06/20/11:

Issue has been resolved on update v2.2.2. Thanks for your support and patience! Enjoy! :)

+2
Исправлен

shortcuts don't work after phone factory reset

Fred Rosenberg 11 лет назад обновлен Jona (Lead Developer) 11 лет назад 3
Good Day,
XiiaLive and favorites and favorite station shortcuts all working properly, did a save, factory reset the phone, downloaded xiiaLive, restored from XML.  Most favorites work, no created shortcuts work.  Read the online help database, played each favorite to make sure it worked, created new shortcuts...and get INVALID URL.

Can you help please?

Thank you for your time and consideration,
Fred
Ответ
Jona (Lead Developer) 11 лет назад
UPDATE 12/08/13
I was able to find the issue and I have resolved it. The fix will be part of the next release v3.1.1. Thanks everyone for all the details provided.
+2
Запланирован

Tag from lockscreen

Christopher Nichols 12 лет назад обновлен Jona (Lead Developer) 11 лет назад 1

It would be great if one of the lockscreen options would be to tag song.

Ответ
Jona (Lead Developer) 12 лет назад

Thanks for your request! We have plans to create a lock screen player. This player would provide tagging option. 

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