Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
0
Under review

Suddenly "unable to verify your purchase!"

Bobo 5 years ago • updated by Jona (Lead Developer) 5 years ago 5

I'm using the paid version 2.2.4 because I like the look better. 

Have been using this app for hours every day for more than a year without any problems. And I don't use any custom room or been modifying my phone or changed anything lately. 


But suddenly from one hour to the next XiiaLive stopped the stream and showed "Unable to verify your purchase!". This was 24 hours ago and it still does this after playing the radio station about 30 seconds. This have never happened before. 


I have 3G H+ connection when it stops, so doesn't seem to be my connection, and I've been in different locations. 

I've restarted the phone. 

Tried different stations. 


Can you help me with the reason for this? Life without XiiaLive sucks lol.

Answer
Jona (Lead Developer) 5 years ago

Hey sorry about this issue. Something must have got corrupted? I would recommend you backup XiiaLive data by going into XiiaLive->Settings->Backup and restore.


Once you back up go into the installed applications list and clear cache and app data of XiiaLive.  This will remove all saved data by XiiaLive. Then try restoring back the data to XiiaLive. 


Hopefully this resolves the issue.

0
Fixed

Note 2 Android Stream Engine

Soo Goh 3 years ago • updated by Ralph (Support) 2 years ago 3
I have a Note 2 on ATT and I was never able to stream using the Android stream engine, only ffmpeg works. Is this a known bug? It buffers and then just sits there. Eventually it throws error code E: - 209. I am on 4.4.2. This is the stream address -  http://152.2.63.68:8000/wunc64.m3u
0
Answered

RECONECT FAULT

Paul D 7 years ago • updated by Jona (Lead Developer) 4 years ago 2

Hi Jona, XiiaLive is a great app however my favorite station of all is C89.5(a dance station) and it wont reconnect after trying for about 5seconds and all my other stations try for well over a couple of minutes..they are all the same MPEG where i live theres alot of black spots and its important for me that it keeps trying to reconnect for alot longer..Is it possible for you to update somthing at your end cos the rest of stations keep trying alot longer..I have an HTC Wildfire on 2.2 if thats any help..Also hope you can make the pre buffer alot longer than 30seconds aswell

Paul from UK

Answer
Jona (Lead Developer) 4 years ago
Closing thread. Issue should no longer happen with latest release of XiiaLive.
0
Under review

BitTorrent for version 2.2.3

echto echto 5 years ago • updated by Jona (Lead Developer) 5 years ago 0

Detached from market. Will not prompt for market update.


Answer
Jona (Lead Developer) 5 years ago

Could you explain a bit more your question? Thanks!

0
Under review

Switched to Nova Launcher and no longer seeing Xiia Pro lock screen controls

RgnKjnVA 4 years ago • updated by Jona (Lead Developer) 4 years ago 1

On my Verizon Galaxy Nexus running 4.2.2 and XiiaLive Pro, I switched launchers from Lightning to Nova and no longer get the lock screen controls though they are set to On in Xiia settings. I do still see the notification bar controls however and I also see lock screen controls for my other two media players so I presume it's an issue between Xiia and Nova launcher.

Samsung
Answer
Jona (Lead Developer) 4 years ago

When you use the default music player or Google music do you see the lock screen controls?

0
Fixed

Not all mms streams are supported?

Zhaozhong Ni 6 years ago • updated by Jona (Lead Developer) 3 years ago 3
It seems there is a type of mms/wma stream that cannot be played by Xiialive? For example, the following stream does not work in either Lite or Beta version.
mms://58.211.0.53/948
I believe it is a codec issue, as it does play all fine on desktop PC.
Answer
Jona (Lead Developer) 3 years ago
Hey, after this long... I have checked the URI and I do see that if you change the URL "mms" to "rtsp" the stream will be added to your favorites and it will play correctly without any issues.
mms://58.211.0.53/948 to rtsp://58.211.0.53/948

This is a temp fix but I'll be working on a solution that it fixes this issue.
0
Under review

can´t add to favorites

Lavinia B Napoleao 7 years ago • updated by Jona (Lead Developer) 7 years ago 0

I can listen but can´t add station Radio Mundial to my favorites.  The Add button is disabled.

I used vtuner to find out url and then I could add the station to favorite. Tks

Answer
Jona (Lead Developer) 7 years ago
Usually when the add favorite, round (+) button, is disabled it is due to the fact that it is already a favorite.  Please make sure when you go to favorites you are under the category "All" so you can see all your stations.
0
Under review

Favorites goes to category list, doesn't display all by default

Jason Whiteley 6 years ago • updated by Jona (Lead Developer) 6 years ago 1

Hi - excellent program - the first i ever bought on the android market and i use it every day! Since the latest version 2.2.3 however, when i open xillia and press favorites it goes to the category list and i have to press on all before i can see my stations.

I prefer the previous format where all favorites are shown as soon as you press on favourites, THEN if you want you can tap on all and select a category.

In the next update could you PLEASE change this back or give us the option? It's very frustrating and now i wish i could roll back to a previous version of xillia!

Thanks,

Jason

Answer
Jona (Lead Developer) 6 years ago

This feature is currently the same as previous version.  You just press the category all and it should stay there.  The one thing we did change is that if you are inside a category such as All and you press the back key, it will take you up to the category list.  Than when you come back to favorites that's the list that will be shown.


If you think it is not working properly please explain how I can reproduce the issue. 

0
Fixed

License check failure prevents alarms from working

Hector Martin (marcan) 3 years ago • updated by Jona (Lead Developer) 2 years ago 9
I've been using XiiaLive as my alarm clock, which is usually quite reliable. Today, though, it didn't work, and I found out that XiiaLive was complaining that the license check failed.

I understand that Google Play license checks may rarely malfunction, but would it be possible to at least allow basic alarm functionality to work even if it does? Perhaps just fall back to the default alarm ringtone in that case, just as it would if stream playback fails. Having the alarm fail to work due to a licensing check is quite frustrating, and I don't want to have to set up a back-up alarm in another app and deal with disabling it every time just to work around this potential failure mode.

I've been using XiiaLive for over a year now, and I've only had it fail to wake me up twice; the other time there was no audio output, but that may have been a device snafu (a reboot cleared it up).
Answer
Jona (Lead Developer) 2 years ago

Hey the mentioned issue should be resolved. If for some reason you are still having issues please let us know.

0
Answered

Is it posible to disable repeat at the end of the playlist

Remco Brenninkmeijer 6 years ago • updated by Jona (Lead Developer) 6 years ago 3
Yes, at last a player which can handle streaming m3u and pls playlists from Ampache! (on samsung galaxy 10.1) I have been searching for almost a full day for this. I am pretty sure if you mention ampache and gnump3d playback in the features it will trigger some sales.
Back to the question, is it possible to disable the autorepeat at the end of the playlist? I like to hear different cd's and the repeat makes it difficult to switch at the end of the cd.
Answer
Jona (Lead Developer) 6 years ago
We are working on a new release than provides better control over the playlist.