Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:
QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?
Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
  1. Foorum: General
0
Answered

transfer to another android market account

Marek Im 14 aastat tagasi • uuendaja Jona (Lead Developer) 14 aastat tagasi • 0
Hi I purchased your player couple of years ago and love it using my old gmail account. I just switched to another google account that I use with my phone and the app is not working anymore saying that I need to upgrade it. I already paid for it and noone is using my old gmail account with it. Is there a way to transfer the paid version to my new google account?

thanks
Marek
Vasta
Jona (Lead Developer) 14 aastat tagasi

Currently there is no way to achieve this using the Android Market.  However we can assist you transferring your purchase to another gmail account.  You would need to do the following.


1. Email us at support@xiialive.com with your original purchase receipt.  This will allow us to verify your purchase. 


2. Purchase the application again using your new gmail account.


3. Email us your new purchase receipt.


4. Please allow 1 day until the new purchase is approved and cleared by google.  Once approved we will cancel the old purchase and refund you the new purchase cost.

0
Ülevaatamisel

XiiLive Paid Version does not work at all on my Dell Streak with Froyo.

Noe Torres 14 aastat tagasi • uuendaja Jona (Lead Developer) 14 aastat tagasi • 5
No matter what stream I select, it gets stuck on "Buffering 99%" and never plays anything. I've uninstalled and re-installed - nothing. I tried Winamp on this same tablet, and it works fine. Please advise - else I will have to abandon your software and just use Winamp.
Vasta
Jona (Lead Developer) 14 aastat tagasi
Are you having issues with AAC or MPEG stations?  Have you tried playing other stations? Thanks!
0

data guard setting toggle

Ahmed Ali 10 aastat tagasi • 0
Hi, thedata guard is a fantastic setting,  however I regularly switch it on/off depending where I am (essentially I switch the guard on when in wifi area so if wifi drops without noticing it won't eat my data, as I usually have it on for long periods when in wifi). 
I was wondering whether it would be possible to put a dataguard setting toggle button within the main player screen,  instead of going through the long settings route each time. 
I was thinking best place would be in the "more options" menu button along side where you can set a timer/time off/equaliser
0
Not a bug

Search Bug (Bitrate)

Lycox 13 aastat tagasi • uuendaja Jona (Lead Developer) 13 aastat tagasi • 0
Not really a bug, but an annoying thing.

When trying to search a station, it only shows all results with the predefined bitrate.

e.g.:
Bitrate (via Settings): 192kbps
SearchQuery: Station X
Result: NONE

Bitrate (via Settings): 128kbps
SearchQuery: Station X
Result: Station X - Australia - The Best Mix Worldwide

So:
Search results should show lower bitrates too.
Vasta
Jona (Lead Developer) 13 aastat tagasi
The current filters are a bit simple and not much you can do with them.  You are right about the bitrate range you would like to get.  The name "Bitrate cap" is a bit misleading...  In reality it only searches for station with the selected bitrate and not up to that bitrate.

So the reason I'm letting  you know our current filters are a bit bad is because we are working on a new release that will contain all the filters you could want! :)  Bitrate range is one of them.  

Hopefully this week or so we put out the beta for testing.  We will post on our facebook page and on twitter when we have a release date.
0
Ülevaatamisel

Bluetooth connects/disconnects in car

Ary 14 aastat tagasi • uuendaja Jona (Lead Developer) 14 aastat tagasi • 10
Hi, I was so disappointed that one of the coolest features in XiiaLive did not actually work for me. When i get into my car (Toyota Auris Hybrid); XiiaLive connects to BT, starts and then stops immediately.  I'm running Android 2.2 on a Galaxy S

Thanks to look at this problem
Vasta
Jona (Lead Developer) 14 aastat tagasi
Does your BT stay paired with the car all the time?  It could be possible that it disconnects.  Try unchecking the auto stop on disconnect option under the XiiaLive BT settings.  See if that allows streaming to continue...
0
Answered

Cannot restore: error 4

Móré István 11 aastat tagasi • uuendaja Jona (Lead Developer) 9 aastat tagasi • 3
I have backuped the favourites before updating fw on my Z2. At backuping via app i get error 4, when i click on the bakcup file in file manager i get i get unable to parse shared data. What does it mean? 
Vasta
Jona (Lead Developer) 9 aastat tagasi

This issue should be resolved latest release of XiiaLive. We have improved the backup and restore feature.

0
Answered

Direct Ip Adress not working

Maurice Poos 11 aastat tagasi • uuendaja Jona (Lead Developer) 9 aastat tagasi • 4
I run a inhouse radio station (shoutcast, aacplus) . As we speak i'm listening to this station at
http://192.168.0.212:8000/listen.pls with Winamp

Also I have a a noip account set up which works fine 

Now when I add http://192.168.0.212:8000/listen.pls to my XiiaLive favorites I get a unsupported media E:-12

And when I enter my www adress it works fine.

Do I enter something wrong?

Running on Android 4.0.3
Version 3.2.0.8

Thank u

Maurice
0
Answered

player skips

spd-racer 10 aastat tagasi • uuendaja Jona (Lead Developer) 10 aastat tagasi • 1
I am having a problem with one stream not playing correctly. The link is 
http://player.radiou.com/riot.pls
other streams from the same website play correctly but this one skips. I am using the latest phone from HTC, and am running 4.4.2. The link plays find on my computer using Windows media player.
Thanks,
Marc
Vasta
Jona (Lead Developer) 10 aastat tagasi
Thanks for the feedback. I was able to look into it and I do see this is a remote file of about 2.5hrs of length. The reason why it skips is that the app thinks it is live radio and the content is being downloaded fast filling up the cache. Once the cache is filled it causes the playback position to jump ahead so it doesn't stay behind. 

At the moment as you experienced we don't fully support remove file playback. However, we want to improve remote file playback and will plan to support it.
0

No metadata over bluetooth

ans ris (ansris) 9 aastat tagasi • uuendaja Kazi Raihan Zafar 9 aastat tagasi • 13

What device do you have?

Huawei P8 Lite

What OS version is it running?

Android 5.0.1

What happened?
no songs metadata are send over bluetooth (all configuration are rigth...)

What did you expect to have happened?
I think there is an issue with lollipop or maybe with Huawei EMUI...

What steps reproduce the issue?
No step is needed... the problem is always on


Vasta
Jona (Lead Developer) 9 aastat tagasi

Hey, we recently released a new version 3.3.1.6. This release improved various things and included a change that might actually resolve this issue. Please let me know.

0
Will be answered

Independently control connect/disconnect sounds

Soo Goh 13 aastat tagasi • uuendaja Jona (Lead Developer) 13 aastat tagasi • 0
Is it possible to lower the connect/disconnect notification sounds?  I like to turn up my volume for my streams, but when the stream connect and disconnect, it can be disconcerting because the connect/disconnect sound is so loud.

Being able to control the connect/disconnection sound independently from the stream volume would wonderful!
Vasta
Jona (Lead Developer) 13 aastat tagasi
Thanks for your feedback! We already have that in our plans for update v3 :)


Customer support service by UserEcho