Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:

QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?

Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
0
Исправлен

Can't start Favorites from homescreen shortcuts, followed by not able to start any stream from inside app either

Bobo 12 лет назад обновлен Jona (Lead Developer) 11 лет назад 1

I start with pasting a previous post, because it seems my reply get in the post. 


From another user's post: """"I have XiiaLive Pro. 

I have a bunch of favorites saved, and I'd like to make shortcuts to them on my home screen. I know to make these shortcuts, but the problem is that when I use them, XiiaLive Pro fails to connect to them. The problem is not with the station, however, because I can select the exact same favorite from the player itself and the station will load.

The problem is only when starting playback using shortcuts from the home screen."""""""" 



""""""My post"""""""

I got the exact same problem when updating to the latest version from v.2. 

After installing version 3 I made fresh shortcuts to my old favorite stations, since trying to use the old ones gives the message "Application is not installed on your phone". 

But the fresh shortcuts doesn't start the stream... I click the shortcut, the app opens in the Player window, it very fast says Connecting, then Fail to connect, then Unexpected stop... it all happens in just one second a few times... then it says "Max retries reached" and nothing more. 

But still it works perfectly to start the same favorite station from the Favorite tab inside the app. 

...Hm I've been fighting this problem about 3 days now and tried it maybe 50 times, without writing a post here since I didn't get any response on my last question... the funny thing is when trying it while writing this post Xiia got totally stuck, it didn't matter if I pressed a shortcut or a favorite station / one of the Top Channels inside the app, it got stuck on Unexpeced Stop (when this happens the Player window says "Unknow" "Unknown song". And when sliding the station info in Player window to open the playlist or what it's called, it says "1. audio/mpeg) even though I clicked the shortcut. 

I then cleared the data in the android settings, and added a fresh favorite... but no luck, it now again is impossible to start playing from the home screen shortcut but works perfectly when started from Favorites inside the app. 

PLEASE give this problem some attention, I've bought and used Xiia for a very long time without any problems, and in the last weeks it's become unusable over night, and I use this app many hours every day :(

Ответ
Jona (Lead Developer) 11 лет назад

Well this has been an issue previously and we have fixed various issues with this. I apologize for no providing the best customer support experience. We are working now to improve that a bit. Please let me know if this issue is still present and if it is then I'll dive in to resolve this.

0
Отвечен

XiiaLive beta does not show up in GooglePlay store for me..? Does it take time?

Wilson Bradley 9 лет назад обновлен Rodrigo (Developer) 9 лет назад 1
Ответ
Rodrigo (Developer) 9 лет назад

Hi Wilson,

At the moment we don’t have a beta released. You can sign up (becoming a XiiaLive beta tester), when one becomes available, your current XiiaLive version will be updated.

Also, you can get the last XiiaLive Pro version from here and XiiaLive version from this link.


Thanks.

Best.

0
Исправлен

Song or station list sharing option not working

skuff 10 лет назад обновлен Jona (Lead Developer) 9 лет назад 4 1 дубликат
Hi, I have a OnePlus One running CMS 11 (Android 4.4.4), XiiaLive Pro 3.3.0.3. None of my stations will light up the "share" button. I cannot send track or station info to text or email or other. This used to work but now doesn't. I also checked on a friend's samsung mega 2 running 4.4.4 and app version 3.3.0.3, same problem.  Have I accidentally turned the feature off or is it currently not working?
Ответ
Jona (Lead Developer) 9 лет назад

Bug has been resolved.

0
Исправлен

Problems with AAC in 2.1.7

Bart 14 лет назад обновлен Jona (Lead Developer) 11 лет назад 3
After an update to 2.1.7, I have experienced problems with an AAC format. Strange thing is that, while having previous version of the player, none of these happened.
Ответ
Jona (Lead Developer) 11 лет назад
Closing thread. Issue should no longer happen with latest release of XiiaLive.
0
На рассмотрении

AAC+ Streams won't play!

Philip Merrin 12 лет назад обновлен Jona (Lead Developer) 12 лет назад 0

This app only 'seems' suited for phones. I have an android media player with ICS firmware and find that all AAC+ and variants of that codec m4a for example are failing to connect/play, With some streams I get the message "MEDIA FAILURE WHAT:1 EXTRA:-2147483648" but what does it mean?  I only normally manually add url's as I don't want any mp3 streams - as they sound terrible at low bit-rates.

I'd be happy to buy the pro version if that gets around the problem. I've paid for many useless apps, some of which continually freeze or just don't deliver what they promise. Windows media codec streams and the one ogg stream I use work well. I like the extended buffering option as well. So the only disappointment is having to use winamp pro or MediaU apps for my AAC+ streams, any ideas developers?


Ответ
Jona (Lead Developer) 12 лет назад

Just to confirm, you are trying to connect to live stream and not local files correct?


There seems to be an issue with the Android media framework on your device. I would recommend you switch to the FFmpeg stream engine. Simply go to Settings->Stream and pick the stream engine. Do this while playback is stopped.

0
На рассмотрении

keep dropping connection

todd mackey 14 лет назад обновлен Jona (Lead Developer) 14 лет назад 0
Ответ
Jona (Lead Developer) 14 лет назад
Are you usually on the go when the connection drops? Are you using Wifi? Please let me know your scenario.

If you are on the Sprint or Verizon Network check the following:
http://xiialive.userecho.com/feedback/5676-connection-drops-when-a-text-message-is-received-or-sent/
0
Отвечен

Iphone

Jonatas Andrade 11 лет назад обновлен Jona (Lead Developer) 11 лет назад 0
There is the possibility of developing the program for the iPhone in the future? If not, the reason is you do not like the Apple platform? You would sell a lot!!
Ответ
Jona (Lead Developer) 11 лет назад

Hey thanks for your request! We do have plans to release once we do you bet you will hear about it on our facebook page and twitter account.

0
На рассмотрении

Sygic sounds blocked by XiiaLive

Rajil 10 лет назад обновлен Jona (Lead Developer) 10 лет назад 1
Hello,

I use Sygic Gps navigation (https://play.google.com/store/apps/details?id=com.sygic.aura&hl=en) and Xiialive connected to the car radio over bluetooth. Xiialive blocks any sound output from Sygic. In the past whenever Sygic wanted to give voice instructions Xiialive would reduce the volume. However at present Xiialive is running all the sound in Sygic is suppressed. However if i try an alternative player like PowerAmp, it works fine with Sygic (Sygic audio still plays).

These are the system details:
Xiialive 3.3.0.3 playing OGG stream using FFMpeg stream engine
Sygic GPS Navigation 15.0.8
OS 4.4.4
Samsung Note 4 SM-910T

Thanks
Ответ
Jona (Lead Developer) 10 лет назад
Hey please make sure you have Ignore audio focus OFF under XiiaLive Settings/Sound. Thanks!
0
Отвечен

wuom

Steven Sikorski 11 лет назад обновлен Jona (Lead Developer) 11 лет назад 0
wuon - Michigan radio - changed its streaming access adress - please update your system
Ответ
Jona (Lead Developer) 11 лет назад

Unfortunately we don't control the content of the directories. However, you can try using our new directory UberStations. You should be able to find this station there.

0
Отвечен

Malicious Ads Displayed Within Xiialive

Peter 11 лет назад обновлен Jona (Lead Developer) 11 лет назад 4

Today I got an ad "Update required" in the advertisment zone, while playing xiialive (free, because my android is new). I clicked on it, it said generic Android update. I do not remember the URL it displayed. I ended with the following screen, where I did not proceed. Price of the subscription would be equivalent of about 17 USD per week.Image 48

Ответ
Jona (Lead Developer) 11 лет назад

Oh wow! Thanks so much for reporting this! Please let me know what country you are in. Also, if you see those bad ads could you right away do a bug report? The bug report will provide some details about where the ads are coming from so we can block them.

Сервис поддержки клиентов работает на платформе UserEcho