Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.
Please post under one of the following:
QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.
BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.
Posting new bugs
When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.Common details we need:
- What device do you have?
- What OS version is it running?
- What happened?
- What did you expect to have happened?
- What steps reproduce the issue?
Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
Streaming Issues
I have XiiaLive Pro on my Kindle Fire HD and have been playing up until the last couple of days but now the station will not play. What has happened?
It could be a few reasons why the station no longer works:
1. Most likely the station is down and will come back after few minutes, hours, or some cases days.
2. The station has moved to a new address. Try finding the station again.
3. The station is no longer availble.
What error did you see when trying to connect? That could tell us what most likely happened to the station.
buffering message after network loss
I have found an issue where the song title does not update (in the app or notification) after network loss.
Device: Galaxy Note 3 (N9005)
Issue: I am driving and come to a spot where my data connection has no signal. the stream stops(Obviously). Once I regain signal, the stream restarts, but the notification still shows the message "Buffering nn%"
If I stop the stream and start it again everything comes back fine and the track/artist shows up again.
Other info: I am listening to the Team Rock Radio stream
Any Ideas?
xiia live will not find/play MOJA radio on droid bionic, why?
It has been a long while since you posted this. Are you still having the same issues?
is it possible to set an alarm to turn the stream off at a specified time?
turn off at a predetermined time.
refund
The pro version is not more good to free version for me.
so I want refund. Thank you !
Please send us an email at xiialive@visualblasters.com and provide your purchase information. If you recently purchased the app we might be able to help. However if you didn't this will not be possible as of the rules of Google Play Market.
How to change auto loaded Poster during playing Live Radio stations?
Streaming statistics
Just for my own personal enjoyment, would it be possible to capture and store XiiaLive's down streaming byte or kilobyte count. It would be cool to see my lifetime streaming footprint using XiiaLive. Also maybe the hours of streaming too.
I like statistics.
2, 342.5 hours total streaming
432 GB streamed
Thanks
My radio station no longer found?
My regar shows now "not found"?? I just listened to them yesterday.
Hey, some cases radio stations might disappear. Please make sure in general that you try searching using SHOUTcast directory and also on UberStations directory.
If you have any issues with your favorites not working please take a look at the following post.
http://support.xiialive.com/topics/1374-my-favorite-station-no-longer-works/
Navigation bar problem never fixed!!
When adding by URL, edits to "Name" and "Genre" are not preserved
I am on Nexus 4, jelly bean, but I believe this issue has been around for a year or more (I had a different phone then).
I am a longtime XiiaLive Pro user -- thanks for the great software.
When adding a station to favorites using a URL, Xiia pulls in the station "name" and "genre" if available. It then immediately shows you the station properties, offering to change the "name" and "title. However when you save this, any changes you've made are ignored. So you have to go back, find that station you've added, and change everything again. On second try it saves your edits. But this is a big time sink, to have to edit twice on the phone. If you could please fix this bug, I would greatly appreciate it.
As an example you can use the following stream:
UPDATE 06/18/13:
Issue has been resolved. Will be part of release v3.0.2.3.
Customer support service by UserEcho
