Welcome to the official XiiaLive support forum! You can ask questions and get direct support from the developer.

Please note that we are a team with one developer and one graphics designer. We like to personally answer posts but aren't always able to do so as quickly as we would like to. In order to help us become more efficient, please follow the steps below when posting new questions, ideas or bugs.

Please post under one of the following:
QUESTIONS OR IDEAS
If you have a question or idea, start by typing it in the box provided and search below under similar topics to see if you can find an answer. If you don’t find an answer then simply post a new question or idea.

BUGS
If you spotted a bug and you want to let us know about it, first try searching for OPEN bug posts with similar issues and add any details you think might help us with it. Also, make sure to up vote the OPEN bug post so we know how critical it is. If no OPEN bug posts are found simply post a new one.

Posting new bugs

When you post new bugs please give us as many details as you can! This will help us resolve issues quickly and easily.

Common details we need:
  1. What device do you have?
  2. What OS version is it running?
  3. What happened?
  4. What did you expect to have happened?
  5. What steps reproduce the issue?
Don't have the app yet? Get XiiaLive or XiiaLive Pro now for Android! Or get XiiaLive for iOS!
  1. Форум: General
0

Please keep the cache unless it is manually cleared

Paddy Landau 10 лет назад • 0
Sometimes, my phone seems to drop its WiFi connection for just a second: XiiaLive Pro turns on data guard, but when I check the phone only one or two seconds after the sound goes silent, the WiFi is already reconnected.

Pressing the play button restarts XiiaLive Pro, and I've lost only a few seconds' worth of streaming.

Unfortunately, when this happens, XiiaLive Pro clears the cache, which I have set to 60 minutes' duration.

Please would you not clear the cache when the data guard is turned on.

Actually…

It would be awesome if you never cleared the cache (unless it is manually cleared — the app would need a "clear cache" button), so there is always (in my case) 60 minutes of recording that I could replay, even when out of range of my WiFi.

Restarting XiaaLive Pro after a break would simply continue adding to the cache as usual.

This could be an option in the Settings for people who do not like this idea.

Thank you.
0
На рассмотрении

Background data continues when app is closed.

Cordel Haws 11 лет назад • обновлен Jona (Lead Developer) 11 лет назад • 0
I use xiialive when I work out, which is about 60 minutes, twice a week, then exit app. At some point in the last week it's gone hay wire. It says I've used almost 60 gigs since June 3rd (5 days). The app does not so up on m "open apps" (long press home button) list or on the running apps list in the system settings. It seems the background data is running no matter what. I have a widget on my home screen. Also, a shortcut to the app on my lock screen. But that's it.

I'm on a rooted droid razr maxx. Cm10.1 Jelly bean 4.2.

Help.
Ответ
Jona (Lead Developer) 11 лет назад

Thanks for the feedback... Wow, 60GB?! That's nuts! I don't even think your device can use 60GB of data in 5days. I also don't think the network would be able to do it. My guess this is a bug on the custom ROM.


One thing you can know for sure, XiiaLive is only running when you see the persistent, now playing, notification on the Android status bar.

0
Отвечен

[XiiaLive Beta] Can custom stations be added to beta?

jediguy 13 лет назад • обновлен Jona (Lead Developer) 13 лет назад • 1
I just installed the new beta and don't see an option in the favorites manager to add my own stations via custom URL.  Is this not available in the current version?
Ответ
Jona (Lead Developer) 13 лет назад
Currently the beta doesn't have the add custom URL but it will be added in one of the beta updates. Also, the official release of V3 will have this feature available.
0
На рассмотрении

Car stereo bluetooth next and forward buttons don't seem to work

Doc Russell 12 лет назад • обновлен Jona (Lead Developer) 12 лет назад • 0

In my car the next and forward buttons dont seem to work over bluetooth.  This worked in version 3.0.0.  Love the meta data but not at the sacrifice of the next and forward buttons.

Using pro version on samsung galaxy s3


Ответ
Jona (Lead Developer) 12 лет назад

Thanks for the bug report. Please try a few things to determine the cause.

1. Make sure to enable Media control under Settings->App control. This will tell XiiaLive to be the main receiver for media controls such as prev/play/pause/next controls.

2. If Media controls doesn't resolve the issues try disabling the Icy-metadata to disable AVRCP from being used. This option is located under Settings->Stream.


0
На рассмотрении

I want to pay to buy the app but don't have a creditcard. How will i pay now??

Анонимный 14 лет назад • обновлен Jona (Lead Developer) 14 лет назад • 0
How to pay
Ответ
Jona (Lead Developer) 14 лет назад
You could use a regular debit card to purchase. Also, you phone carrier might support to charge your phone bill instead of using a card. We currently support what the Android Market provides you. I know they might be adding very soon other methods such as PayPal.
0
Не ошибка

iPhone 5S Network Error

Paul J. Octavian 9 лет назад в iOS • обновлен Rodrigo (Developer) 9 лет назад • 7

Hi i have IPhone 5S today I was unable to play radio stations on Network mobile , But on Wi-fi working , when i press play play I get connection failure and after i turn on wi-fi and press play working , I'm from Romania , i have The latest IOS 9.2 , 4G Network and 2 weeks ago on data mobile works perfect , today i ca-n listen The radio only with Wi-fi...please fix this ! Sorry FOR My bad english. :

Ответ
Rodrigo (Developer) 9 лет назад

Does it happen with all radio stations?

0
Отвечен

Privacy policy

insertmemehere 13 лет назад • обновлен Jona (Lead Developer) 13 лет назад • 0
I can't seem to find your privacy policy anywhere - exactly what data do you upload from our phones and where does it go? Since the app has access to the phone ID, location, and SD card this is pretty significant info.

Thanks.
Ответ
Jona (Lead Developer) 13 лет назад

Glad to answer your question! We don't collect any personal information from our users. 


Permission: READ_PHONE_STATE
This is used to know when to turn the volume down when a phone call is incoming or a phone call is outgoing.

Permission: ACCESS_COARSE_LOCATION
This is only used by the ad companies.  It helps them target relevant ads according to the users location.

Permission: WRITE_EXTERNAL_STORAGE
This is needed to write to the SDcard.  We write to the SDcard backup if you choose so under settings.  That is the only reason we use this permission.

The other information we collect is anonymous information about how the user uses the app.  That is what options under settings are set and how the user usually navigates the app.  The helps us better determine what options are relevant.

0
Отвечен

transfer to another android market account

Marek Im 13 лет назад • обновлен Jona (Lead Developer) 13 лет назад • 0
Hi I purchased your player couple of years ago and love it using my old gmail account. I just switched to another google account that I use with my phone and the app is not working anymore saying that I need to upgrade it. I already paid for it and noone is using my old gmail account with it. Is there a way to transfer the paid version to my new google account?

thanks
Marek
Ответ
Jona (Lead Developer) 13 лет назад

Currently there is no way to achieve this using the Android Market.  However we can assist you transferring your purchase to another gmail account.  You would need to do the following.


1. Email us at support@xiialive.com with your original purchase receipt.  This will allow us to verify your purchase. 


2. Purchase the application again using your new gmail account.


3. Email us your new purchase receipt.


4. Please allow 1 day until the new purchase is approved and cleared by google.  Once approved we will cancel the old purchase and refund you the new purchase cost.

0
На рассмотрении

XiiLive Paid Version does not work at all on my Dell Streak with Froyo.

Noe Torres 13 лет назад • обновлен Jona (Lead Developer) 13 лет назад • 5
No matter what stream I select, it gets stuck on "Buffering 99%" and never plays anything. I've uninstalled and re-installed - nothing. I tried Winamp on this same tablet, and it works fine. Please advise - else I will have to abandon your software and just use Winamp.
Ответ
Jona (Lead Developer) 13 лет назад
Are you having issues with AAC or MPEG stations?  Have you tried playing other stations? Thanks!
0

data guard setting toggle

Ahmed Ali 10 лет назад • 0
Hi, thedata guard is a fantastic setting,  however I regularly switch it on/off depending where I am (essentially I switch the guard on when in wifi area so if wifi drops without noticing it won't eat my data, as I usually have it on for long periods when in wifi). 
I was wondering whether it would be possible to put a dataguard setting toggle button within the main player screen,  instead of going through the long settings route each time. 
I was thinking best place would be in the "more options" menu button along side where you can set a timer/time off/equaliser


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